Patient Services Representative (Tukwila)Print

Job Summary

Proliance Orthopedic Associates, a division of Proliance Surgeons Inc., is seeking a full-time Patient Services Representative (PSR) to join our Bone and Joint Urgent Care team in Tukwila, WA.

Job Description

Posted: 07/01/2019
Status: Full Time
Type: Administrative
City: Tukwila, WA

Position Purpose:

The Patient Services Representative (PSR) plays an essential role on the team at each one of our clinics.  The PSC is the first person who greets our patients on the phone and/or face to face.  Providing a high level of customer service is mandatory.  This position if responsible for securing the foundation for the complete Revenue Cycle and affects all “Touch Points” the patient will experience during their visit here at Proliance Surgeons.  It is a requirement of the position to be a team player with the ability to work and communicate effectively with patients, physicians, nurses, hospital staff and POA administrative staff.  The position also requires the ability to handle delicate, confidential and stressful situations.  Flexibility and willingness to perform additional tasks as assigned.

Essential Duties and Responsibilities:

Include, but are not limited to:


  • Demonstrates appropriate verbal and written communication skills to relay information in a clear concise manner to patients and/or patient’s family, peers, physicians, management and hospital staff
  • Initiates appropriate questions and provides timely feedback to management on any issues, policies and/or procedures
  • Maintains confidentiality of patient information and adheres to the HIPAA guidelines
  • Participates in department problem solving and assists fellow employees as necessary
  • Employees must convey a positive image of the clinic at all times

Team Participation

  • Establishes and maintains a positive working relationship with team members, management and physicians
  • Completes mandatory education and/or in-services required for position
  • Actively participates in the Culture of Continuous Process Improvement
  • Adheres to Proliance Orthopedic Associates mission and vision

Customer Service

  • Establishes and maintains positive working relations with POA’s referral sources, patients, hospital staff, POA physicians and POA staff
  • Answers telephone in a timely, reliable and courteous manner
  • Demonstrates an active, calm and positive approach to problem solving
  • Refers problems/issues to the appropriate staff with timely follow up  
  • Follows procedures for new and established patients by verifying information, collecting co- payments, explains insurance billing requirements and provides receipts

Qualifications, Responsibilities, and Requirements:

  • Good physical and mental health
  • Professional conduct (ability to handle conflict), effective communication, understanding of human behavior, ability to adapt to change, demonstrates job knowledge, punctuality and regular attendance, and professional appearance
  • Excellent verbal communication skills and phone etiquette
  • Basic knowledge of ICD-10, clinical indications required to meet the medical justifications of the exam
  • Must be patient service driven
  • Proficiency in basic medical terminology
  • Knowledge of compliance with the HIPAA privacy policy
  • Professional appearance
  • Understands and demonstrates the basic understanding of the Revenue Cycle in order to obtain the appropriate information to ensure the appropriate reimbursement

Physical Demands:

The work environment/physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Requires corrected vision and hearing to normal range
  • While performing the duties of this job, the employee is regularly required to talk or hear
  • The employee regularly is required to stand, walk, and sit
  • Work is performed in an office environment
  • Some bending and stretching required
  • Use of telephone is required
  • Manual dexterity required for use of computer keyboard
  • Occasionally lifts and carries items weighing up to 50 pounds
  • Requires working under stressful conditions or working irregular hours

Adherence to Clinic Policies/Practices:

  • Demonstrates a strong commitment to the organization and is expected to follow instructions from his/her immediate supervisor, physician or POA administrator.  Employees are expected to conform to the policies set forth in the Employee Handbook.
  • Must continually demonstrate the safety procedures for the clinic and utilize universal precautions where appropriate.  Must continually demonstrate appropriate use of body mechanics techniques.
  • As outlined in the POA Employee Handbook, the employee must be reliable, polite, prompt, and confidential.  The employee must be capable of efficiently but warmly interacting with patients and other physicians.  Major responsibilities will be performed according to the direction of their supervisors.

How to Apply:

If interested in applying, please submit your cover letter and resume through the form below, email to or fax 425-291-1487, ATTN: Human Resources.

Apply Now

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